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Our experience matters. And so does yours.
Welcome to the Southtowns Radiology Patient Portal, your link to important information and forms for your visit to our office. In this section you will find information on registration, insurances, paying your bill or getting answers to billing questions. You can also print and bring forms to your appointment to expedite the paperwork process on the day of your exam.
You will be asked to bring:
- Photo ID
- Insurance card
- Script for the test (unless your doctor has faxed it over)
- Any required payment (co-pay)
Please note that we are no longer able to bill you for your co-payment or co-insurance payment. We will do our best to inform you of your financial obligations prior to being seen, however, it is ultimately your responsibility to understand your specific coverage provided under the health plan you chose to enroll in. You may be called prior to your visit to register before your appointment. Registration prior to your visit helps reduce the time spent in our office on the day of your exam, so you can expect a fast, efficient appointment with us. This also allows you to ask any questions you may have regarding the test you are scheduled for.
- Independent Health
- Blue Cross Blue Shield
- MVP Healthcare
- United Healthcare
- Workers’ Comp / No-Fault
We are happy to accept Visa and Mastercard.
You will need a claim number, the date of injury and the name of the workers’ comp carrier when scheduling your appointment. Please specify this is a workers’ compensation case when you are registering.
You will need a claim number, the date of injury and the name of the no-fault carrier. Be aware that per New York State law, this claim will show up under your insurance even if you are not at fault for the accident. Please specify that this a no-fault case when you are registering and scheduling your appointment.
We don’t have any involvement in liability cases and cannot bill out for imaging services. You may have imaging done at our offices and pay up front and obtain a receipt for your own reimbursement in the case.
Co-pays are due on the day of service in full. We do not allow patients to be billed for co-pays or co-insurance. We accept cash, check, Mastercard or Visa. We do not accept Discover or American Express. You will be reminded of what, if any, co-pay is due during the pre-registration phone call.
You may use your HSA debit card to pay a co-pay or a bill.
A prior authorization is required for MRI, CT or PET/CT scans. Your referring doctor’s office is responsible for obtaining the pre-auth number. You may receive a phone call or letter from your insurance carrier informing you of whether the pre-auth was allowed or denied. We will schedule your appointment before you have the pre-auth number, but we cannot see you until pre-authorization has been obtained.
A cancellation fee will be enforced for appointments not kept. Your automated phone appointment reminder will serve to remind you of this policy and let you know how to change your appointment if necessary. The cancellation fees are as follows:
- Special procedures which involve the radiologist / PA to be present: $75
- Procedures that require one-hour appointment, including MRI and CT: $50
- All other appointments: $25
Unavoidable late cancellations may not incur these fees and will be up to the discretion of management.
We make every attempt to resolve overdue bills before sending them to collections. We encourage you to call our billing office to discuss any bill. Please communicate with us if you are receiving late notices or if there is an error on the bill, so we can resolve these issues in a timely way. You may set up a payment plan for any balance due. Once a bill goes to collections, you may still contact us to resolve the bill quickly.
For inquiries regarding service or billing received through our Hamburg, Orchard Park or West Seneca offices call (888) 793-3532 or visit:
For inquiries regarding service or billing received through Catholic Health System facilities or hospitals call (888) 806-4056 or visit:
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